Driver Training Manual

GlideWay LLC - TNC Driver Certification Program

Complete this comprehensive training program to become certified as a GlideWay driver. Every module is essential for safe, professional, and compliant transportation services.

Your Progress

0 of 9 modules completed

0%

Complete

PUC Compliance Required

Completion of all modules is required by the California Public Utilities Commission (CPUC) before you are authorized to accept ride requests on the GlideWay platform.

Training Modules

1

Company Orientation

Introduction to GlideWay LLC, mission, values, and platform overview

⏱ 30 minutes📖 5 sections
2

Safety & Defensive Driving

Essential safety principles, defensive driving techniques, and hazard awareness

⏱ 45 minutes📖 12 sections
3

Customer Service Excellence

Professional communication, rider expectations, and complaint resolution

⏱ 25 minutes📖 6 sections
4

Rider Safety & Emergencies

Emergency procedures, rider protection, and incident reporting

⏱ 35 minutes📖 8 sections
5

Vehicle Inspection & Maintenance

Pre-trip inspections, maintenance requirements, and vehicle standards

⏱ 20 minutes📖 4 sections
6

California TNC Laws & Compliance

PUC regulations, licensing requirements, and legal obligations

⏱ 40 minutes📖 10 sections
7

Anti-Discrimination & Accessibility

Equal treatment policies, accessibility requirements, and civil rights

⏱ 30 minutes📖 7 sections
8

Zero Tolerance Drug & Alcohol

Substance abuse policies, testing requirements, and compliance

⏱ 20 minutes📖 5 sections
9

Technology Platform & App

Mobile app features, navigation, safety tools, and support

⏱ 25 minutes📖 6 sections

Document Information

Version 2.0 - Effective July 2026

Prepared for California Public Utilities Commission (CPUC)

GlideWay LLC Safety, Compliance & Driver Operations