Dispatch & Operations Supervisor

Position overview

The Dispatch & Operations Supervisor leads the people and processes that monitor GlideWay's network. You will coordinate shift coverage, handle the hardest escalations, and turn what happens on each shift into reporting that helps the whole operation improve.

Schedule: Scheduled supervisory shifts within 24/7 coverage

What you will do

• Supervise dispatch operations during assigned shifts.
• Coordinate shift coverage with Operations leadership.
• Manage escalated trip problems through resolution.
• Review operational incidents and follow up on corrective actions.
• Support, coach, and assist dispatch personnel.
• Monitor service levels and act when they slip.
• Coordinate the response to major operational disruptions.
• Prepare thorough shift handoffs.
• Escalate safety and compliance matters to the appropriate teams.
• Produce operational reports for leadership.

Required qualifications

• Experience leading or coordinating a team in an operations, dispatch, or support environment.
• Clear, professional written and verbal communication.
• Sound judgment and the ability to follow established procedures and escalation paths.
• Ability to prioritize several urgent issues at once.
• Availability for scheduled shifts, which may include evenings, overnights, weekends, or holidays.

Preferred qualifications

• Experience supervising a 24/7 or shift-based operation.
• Experience in transportation or rideshare.
• Experience building operational reports.

Skills & technologies

• Shift leadership
• Escalation management
• Service levels
• Incident review
• Reporting
• Coaching

What success looks like

• Shifts are consistently covered and well handed off.
• Escalations are resolved with clear ownership.
• Reporting surfaces trends before they become problems.