Accessibility Statement
GlideWay is committed to providing accessible transportation for all riders
Our Commitment
GlideWay is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to ensure we provide equal access to all users.
Digital Accessibility Features
Screen Reader Compatible
Full support for screen readers like VoiceOver and TalkBack
Keyboard Navigation
Complete keyboard accessibility for all features
Clear Content
Simple, clear language and intuitive navigation
Audio Descriptions
Visual information conveyed through text alternatives
WCAG 2.1 Compliance
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible to people with disabilities.
Accessible Vehicle Options
Wheelchair Accessible Vehicles (WAV)
We partner with drivers who operate wheelchair-accessible vehicles in select markets. Look for the WAV option when booking your ride.
Service Animals
Service animals are always welcome in GlideWay vehicles at no additional charge. Drivers are trained on our service animal policy.
Mobility Equipment
Drivers will assist with folding wheelchairs, walkers, and other mobility devices that can fit in standard vehicles.
Communication Options
In-App Messaging
Communicate with your driver via text messages directly in the app, ideal for riders who are deaf or hard of hearing.
Deaf Driver Notification
Riders are notified when matched with deaf or hard-of-hearing drivers and provided with communication tips.
Accessibility Features in the App
Feedback & Support
We welcome your feedback on the accessibility of our platform. Please let us know if you encounter accessibility barriers:
Email: accessibility@glidewayride.com
Phone: (833) 745-4339 (TTY available)
Response Time: We aim to respond within 2 business days
Related Documents
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