Your Safety is Our Priority
At GlideWay, we maintain zero tolerance for drug and alcohol use, discrimination, and any form of unsafe behavior. Report safety concerns, access our policies, and contact support.
Quick Actions
Report a Driver
Report driver misconduct, safety violations, or policy breaches
Report Unsafe Driving
Report reckless driving, traffic violations, or dangerous behavior
Report Drug or Alcohol Concern
Report suspected impairment or zero tolerance policy violations
Other Safety Concerns
Report other safety issues or policy violations
Contact Support
Customer Support
24/7 Available
CPUC Consumer Intake Unit
California Public Utilities Commission
Safety Resources
Zero Tolerance Drug & Alcohol Policy
Our complete zero tolerance policy for drug and alcohol use
Anti-Discrimination Policy
Our commitment to equal treatment and inclusive service
Driver Training Manual
Comprehensive training and safety guidelines for drivers
Accessibility Policy
Accommodations and services for riders with disabilities
Zero Tolerance Policy
GlideWay maintains a zero tolerance policy for drug and alcohol use. Any driver found to be impaired or under the influence will face immediate deactivation and potential legal consequences. Riders who suspect a driver is impaired should use the SOS button to contact emergency services immediately.
Read Full PolicyEmergency Assistance
In case of emergency, tap the SOS button in your app to instantly connect with emergency services and our safety team. For immediate threats, always call 911 first.