Emergency Assistance
Immediate Support When You Need It Most
Your safety is our top priority. We provide 24/7 emergency support and have multiple channels to help you in any situation.
Immediate Emergency
Life-Threatening Situation
911
Call 911 immediately for any life-threatening emergency. Always prioritize your safety.
Call NowGlideWay Emergency
24/7 Support
+1 (415) 555-8888
Contact GlideWay immediately for safety concerns during your ride.
Call NowCPUC Consumer Intake
File Official Complaint
1 (888) 994-8848
File a complaint with California Public Utilities Commission about safety violations.
Call NowSexual Harassment Support
Specialized Assistance
+1 (415) 555-9999
Dedicated hotline for sexual harassment, assault, or discrimination incidents.
Call NowSafety Resources & Tips
Before Your Ride
- Share your trip details with trusted contacts
- Check driver rating and vehicle information
- Verify license plate and driver photo
- Have your phone fully charged
- Know your destination address
During Your Ride
- Sit in the back seat when possible
- Keep your belongings close
- Stay aware of your surroundings
- Take note of driver behavior
- Report unsafe driving immediately
After Your Ride
- Rate your driver honestly
- Report any safety concerns
- Keep your ride receipt
- Contact support if issues arise
- Follow up on any reports
Your Rights & Protections
- ✓ Right to safe transportation free from harassment or abuse
- ✓ Right to report safety concerns without retaliation
- ✓ Right to access your account, including ride history
- ✓ Right to file a complaint with CPUC at any time
- ✓ Right to receive support from trained professionals
How to Report an Incident
Contact Us
Call, email, or use the app
Provide Details
Tell us what happened
We Investigate
Our team reviews your report
Follow Up
We keep you informed
Available 24/7 | All Contacts Confidential | CPUC Approved
Document Version 1.0 | Effective July 2026