Zero Tolerance Drug & Alcohol Policy
GlideWay's commitment to safety, professionalism, and passenger protection
GlideWay LLC
California TNC
Version 1.0
Effective July 2026
CPUC Compliant
General Order 157-E
Safety Priority
Passenger safety is our highest priority. Any driver suspected of impairment will be immediately suspended from the platform pending investigation. We maintain zero tolerance for violations of this policy.
GlideWay LLC is committed to providing the highest level of safety for riders, drivers, employees, and the communities we serve. Safety is the foundation of our operations and is essential to maintaining public trust. This Zero Tolerance Drug & Alcohol Policy establishes GlideWay's strict prohibition against the use of alcohol, illegal drugs, or impairing substances by drivers while using the GlideWay platform.
Report Impaired Driving
Report to GlideWay
Customer Support
(833) 745-4339
Email Support
support@GlideWayRide.com
Website
www.GlideWayRide.com
Report in App:
Use the Safety or Emergency reporting features in the GlideWay Mobile App
California PUC
Consumer Intake Unit
1-800-894-9444
Email Report
CIU_intake@cpuc.ca.gov
You can report safety concerns directly to the California Public Utilities Commission Consumer Intake Unit in addition to reporting to GlideWay.
Our Commitment to Safety
GlideWay LLC is dedicated to maintaining a safe, professional, and trustworthy transportation network. We believe that every rider has the right to travel with confidence, knowing that safety is our highest priority. Through strict enforcement of this Zero Tolerance Drug & Alcohol Policy, comprehensive driver education, prompt investigation of complaints, and full cooperation with regulatory authorities, GlideWay reaffirms its commitment to protecting the public and delivering transportation services with integrity, accountability, and excellence.
Document Version
1.0 | Effective July 2026
Regulatory Compliance
California Public Utilities Commission (CPUC) General Order 157-E
Document Owner
GlideWay LLC – Safety, Compliance & Driver Operations Department