Position overview
As an Operations Coordinator, you will help keep GlideWay running smoothly day to day. You will support riders and drivers, coordinate driver onboarding, assist dispatch, and make sure trip issues are documented and escalated to the right people with professionalism and care.
What you will do
- Support daily transportation operations and monitor service quality.
- Respond to rider and driver questions with clear, professional communication.
- Coordinate driver onboarding steps and follow up on missing items.
- Provide dispatch and operational support during active service hours.
- Escalate trip issues and safety concerns to the appropriate teams promptly.
- Maintain accurate documentation of cases, decisions, and follow-ups.
- Prepare operational reports that highlight trends and recurring issues.
- Work cross-functionally with safety, engineering, and support teams.
Required qualifications
- Experience in operations, customer support, logistics, or a similar role.
- Excellent written and verbal communication skills.
- Strong organization and attention to detail.
- Ability to stay calm and make sound judgments in time-sensitive situations.
- Comfort using web-based tools and spreadsheets.
Preferred qualifications
- Experience in transportation, rideshare, delivery, or dispatch.
- Experience with driver or contractor onboarding.
- Experience preparing operational reports.
- Bilingual communication skills.
Skills & technologies
- Customer communication
- Dispatch support
- Onboarding
- Documentation
- Reporting
- Escalation
- Organization
What success looks like
- Riders and drivers receive timely, accurate, and courteous help.
- Onboarding moves forward without avoidable delays.
- Issues reach the right team quickly with complete documentation.
- Reports help the team spot and fix recurring problems.
Equal opportunity
GlideWay is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.